Service agreement
Get ongoing support, maintenance and updates so you can focus on your core business.
Why get a service agreement?
A service agreement with Mr. Toucans is your assurance that your website will always function optimally and remain up-to-date with the latest technologies and security standards. Our service agreement is designed to give you peace of mind, knowing that our expert team is always ready to take care of everything from technical issues to regular updates.
With a service agreement, you get access to a range of services including ongoing maintenance, security updates, performance optimization and much more. Our goal is to ensure that your website not only works perfectly, but also delivers the best possible user experience to your visitors.
Our approach
Our team continuously monitors your website's performance and security, and we perform regular updates to ensure everything is working as it should.
In case of technical issues or questions, you can easily contact our support team who are ready to help you right away. We also offer reports so you can see what we've done to maintain and optimize your website. Our goal is to give you full transparency and peace of mind knowing that your website is in the best hands.
Benefits of a service agreement
Free support
Managing a website on your own can be an incredible challenge. This increases the importance of having a reliable partner by your side.
That's why we've made sure that free support is an integral part of our service agreement. This removes any worries about technical challenges or updates, so you can focus fully on growing your business, knowing that we are always here to assist and guide you.
Our dedicated team is ready to help with technical questions, updates or any challenges you may encounter.
First Priority
When your business chooses our service agreement, you get access to a solution that ensures your needs are always treated with the highest priority. We understand how critical it is for your business to have a well-functioning website, which is why we offer prioritized support as a core part of our service agreement.
With priority support, you are guaranteed that your technical issues and queries will be handled quickly and efficiently. Our dedicated support team is ready to help you with everything from urgent issues to ongoing maintenance and optimization.
With a service report in hand, you will always be our 1st priority. This means we expect to handle and complete your requests within 8 hours.
Website control
We regularly review your website to ensure that it remains as good as the day it was launched. These checks include: use of images (type, size, quality, etc.), content and page layout, spacing, spacing, font type, font sizes, buttons or other content that affects the design and presentation of your business.
We also make sure your website has the fastest speed. Good loading time is no longer a luxury if you want good rankings in Google and good user engagement. Google considers speed to be a very important factor in its algorithm.
At Mr. Toucans, we only build websites that load in under 2 seconds, but keeping them faster over the long term requires regular maintenance.
In addition, we check the website's critical functionality. This check includes dead links, contact forms, search function or other essential functions on your website.
From time to time we are made aware of things that may affect our customers' websites. For example, changes in legislation, new browser releases, new technology, changes in data processing, depreciation of old technology or new best practices. We keep our finger on the pulse and make corrections if there is something that requires a change on your website.
Monitoring of data
Your website's performance is crucial for good results. That's why we monitor your website data to make sure everything is working as it should.
Our experienced specialists examine your data monthly, such as how many new and returning visitors your website has had, which blog posts are most read and which pages are not performing.
We will then make adjustments accordingly, or inform you of the options and solutions that will give us the best results.
Updating software
As part of our plugin and theme management service agreement, we ensure that all theme files, plugins, CMS (WordPress), PHP version and other software are updated with the latest releases to continuously strengthen the security, speed and performance of your website.
Keeping plugins and themes updated with the latest versions ensures maximum uptime for your website. Updating software also reduces the risk of hackers damaging your website. Outdated software is one of the most common causes of security issues, and proper maintenance can help you avoid potential threats.
Website insurance
You can never plan for a technical problem on your website. When your website crashes or stops working, it often becomes a very expensive affair. That's why we offer full website insurance that covers crashes or damage to your website infrastructure. This gives you peace of mind should the unexpected happen.
Minor issues on your website shouldn't require a lengthy investigation and a fee for fixes. That's why our service agreement includes both investigations and troubleshooting at no cost.
Why choose us?
A service agreement with Mr. Toucans offers a wide range of benefits that can have a significant impact on the success of your website and the efficiency of your business. First of all, you get access to our dedicated support team who are available to help with any technical challenges or questions you may have. This means you don't have to worry about technical issues as we resolve them quickly and efficiently.
In addition, our service agreement includes regular security updates, which are essential to protect your website from threats and ensure your customers' data is safe. We also provide ongoing performance optimization, ensuring your website loads quickly and runs smoothly, no matter how many visitors you have.
By choosing a service agreement with Mr. Toucans, you ensure that your website is always up-to-date, secure and performing at its highest level. This allows you to focus on what you do best - running and growing your business.
+7 years of experience as a digital agency See some of our results here
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Contact us
Do you have a project you would like to discuss with us or would you like to hear how we can help you achieve better results?
Contact us to learn more about the possibilities.
Visit us here:
Herstedvang 8, 2620 Albertslund