Service agreement
Get ongoing support, maintenance and updates so you can focus on your core business.
Why get a service agreement?
A service agreement with Mr. Toucans is your insurance that your website will always function optimally and remain updated with the latest technologies and security standards. Our service agreement is designed to give you peace of mind, knowing that our team of experts is always ready to take care of everything from technical issues to regular updates.
With a service agreement, you get access to a range of services, including ongoing maintenance, security updates, performance optimisation and much more. Our goal is to ensure that your website not only works perfectly, but also delivers the best possible user experience for your visitors.
Take the test below and find out if your website needs a service check.
Our approach
Our team continuously monitors your website's performance and security, and we perform regular updates to ensure that everything is working as it should.
In case of technical problems or questions, you can easily contact our support team, who are ready to help you right away. We also offer reports, so you can keep track of what we have done to maintain and optimise your website. Our goal is to give you complete transparency and peace of mind, knowing that your website is in the best hands.
Advantages of a service agreement
Free Support
Managing a website on your own can be incredibly challenging. This increases the importance of having a reliable partner by your side.
That's why we've made sure that free support is a fixed part of our service agreement. This removes any worries about technical challenges or updates, so you can focus fully on growing your business, knowing that we are always here to assist and guide you.
Our dedicated team is ready to assist with technical questions, updates, or any challenges you may encounter.
First Priority
When your company chooses our service agreement, you gain access to a solution that ensures your needs are always treated with the highest priority. We understand how critical it is for your business to have a well-functioning website, which is why we offer priority support as a key part of our service agreement.
With priority support, you are guaranteed that your technical issues and queries will be handled quickly and efficiently. Our dedicated support team is ready to help you with everything from urgent issues to ongoing maintenance and optimisation.
With a service report in hand, you will always be our top priority. This means that we expect to handle and resolve your enquiries within 8 hours.
Website control
We regularly review your website to ensure that it remains as good as the day it was launched. This review includes, among other things: Use of images (type, size, quality, etc.), content and page layout, spacing, font type, font sizes, buttons or other content that affects the design and presentation of your business.
We also ensure that your website has the fastest possible speed. Good loading times are no longer a luxury if you want good rankings in Google and good user engagement. Google considers speed to be a very important factor in its algorithm.
At Mr. Toucans, we only build websites that load in under 2 seconds, but keeping them fast in the long term requires regular maintenance.
In addition, we check the critical functionality of the website. This check includes dead links, contact forms, search functions and other essential features on your website.
From time to time, we become aware of things that may affect our customers' websites. These may include changes in legislation, new browser releases, new technology, changes in data processing, depreciation of old technology or new best practices. We keep our finger on the pulse and make corrections if there is anything that requires a change to your website.
Monitoring of data
The performance of your website is crucial to achieving good results. That is why we monitor your website data to ensure that everything is working as it should.
Our experienced specialists examine your data on a monthly basis, such as how many new and returning visitors your website has had, which blog posts are most read, and which pages are not performing well.
We will then make adjustments accordingly or inform you of the options and solutions that will enable us to achieve the best results.
Software update
As part of our service agreement for plugin and theme management, we ensure that all theme files, plugins, CMS (WordPress), PHP version and other software are updated with the latest releases to continuously enhance the security, speed and performance of your website.
By keeping plugins and themes updated with the latest versions, you ensure maximum uptime for your website. Updating software also reduces the risk of hackers damaging your website. Outdated software is one of the most common causes of security issues, and with proper maintenance, you can avoid potential threats.
Website insurance
You can never plan for a technical problem on your website. When your website crashes or stops working, it often becomes a very expensive affair. That is why we offer full website insurance that covers breakdowns or damage to your website's infrastructure. It gives you peace of mind if the unexpected should happen.
Minor problems on your website should not require lengthy investigation and a fee for corrections. That is why our service agreement includes both investigation and troubleshooting at no extra cost.
Why choose us?
A service agreement with Mr. Toucans offers a wide range of benefits that can have a significant impact on the success of your website and the efficiency of your business. First and foremost, you gain access to our dedicated support team, who are available to help with any technical challenges or questions you may have. This means you don't have to worry about technical issues, as we resolve them quickly and efficiently.
In addition, our service agreement includes regular security updates, which are essential for protecting your website from threats and ensuring that your customers' data is secure. We also provide ongoing performance optimisation, which ensures that your website loads quickly and runs smoothly, regardless of how many visitors you have.
By choosing a service agreement with Mr. Toucans, you ensure that your website is always up to date, secure and performing at its highest level. This allows you to focus on what you do best – running and growing your business.
+8 years of experience as a digital agency See some of our results here
May we offer you a cup of coffee?
Get in touch
Do you have a project you would like to discuss with us, or would you like to hear how we can help you achieve better results?
Contact us to learn more about the possibilities.
Visit us here:
Herstedvang 8, 2620 Albertslund
