What is email automation?

What is email automation?

Email automation is a way to reach the right people at the right time without it being too time-consuming. A welcome email is an example of this. It is only written once, but is sent out every time a new recipient has signed up. You only need to set up your email flow once, after which it runs completely automatically and with great results. With email automation, your business can reach more customers with less effort and better results.

Why should you use email automation?

Email automation is an effective strategy to nurture and maintain relationships with your customers and ultimately drive sales to your business as you customize the automation to the individual customer's habits, interests and needs.
You can set up an email flow to send relevant content at the right times throughout the customer journey, increasing the opportunity for more leads and upsells. Analysis shows that email automations have a 70.5% higher open rate and 152% higher CTA (call to action) clicks than normal email campaigns.

See which email automations your business can use in the list below and get inspired.

Welcome Email
Strengthen your welcome email and build ongoing customer relationships with relevant information and possibly a welcome offer.

  1. Send a welcome email to all new subscribers and an automatic follow-up email with promotions and offers a few days later.
  2. Recipients are automatically grouped into categories based on their behavior to identify contacts with high engagement, customer/non-customer, gender, age and more.

Resend email to recipients who haven't opened the email
Many customers receive many emails every day. So sometimes it's about sending them at the right time for the best possible results.

  1. Resend your email to all customers who haven't opened your first email.
  2. Typically send email(2) after 2-3 days and change the headline.

Send to categorized customers
Every time a customer is automatically categorized as, for example, very 'engaged', the system can automatically send out an email rewarding this activity or similar.

  1. For example, send out a customized email the first day after a customer has been categorized.

Regular broadcasts
Keep customers updated on news and changes in the company that may be of interest and affect their customer experience

  1. For example, send an email informing about news in and around the company, such as product news, new employees, new partnerships, trade show participation, price increases, closing times over Christmas and summer vacation and much more.

Get new customers on the newsletter
Send an autoresponder to new customers who haven't signed up for your newsletters. It's a way to make new customers aware of the opportunity and give them an incentive to sign up.

  1. For example, send an email a few days after the first purchase/service is completed.
  2. For example, send an email after visiting your stand.

Keep in touch with active customers
Send emails to active, and perhaps loyal, customers and offer them VIP offers. This could be special prices within a limited period, 1 month free service/support, invitations to trade shows etc.

  1. Send emails to selected (loyal) customers including a follow-up email.

Closing
Once you have an overview of which email automations you can send out to nurture your customer relationships and get more customers engaged with your news, it's time to implement some of these. If you're not already using email marketing, now might be a good time to get started. We can help you with everything from start-up to newsletter development including text, images, sending and follow-up.

We offer a 50% discount on email marketing setup in July and August.

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